PLEASE BE INFORMED: If arrival transfer is booked, driver will meet guests with a name-board inside arrival hall of the airport of arrival! In case of late arrival, tour leader will leave info material at hotel reception and we kindly ask guests to ask for it when checking in! In case guests fail to receive it, every day sightseeing program starts at 09.00 and we ask guests to be at hotel lobby latest 15 minutes before the start!Departure transfers in Krakow, Warsaw, Vilnius, Riga, Tallinn and Helsinki are performed 2 hours before flight. This timing has been estimated based on our knowledge and experience working in these destinations, considering traffic in each particular city, driving time and required time at the airport check-in counters.

Hotels

All Baltictours.com offered hotels are 3***, 4****, 5***** star and located centrally. Baltictours.com reserves the right to change hotels. It happens really rarely and due to important reasons. Alternative hotels are selected by the same standard as the hotels featured in the catalogue, both in terms of standard and location. Final hotel list is advised latest 1 month prior to the guest arrival.

Meals

Breakfasts – buffet style at all Baltictours.com selected hotels.

Coaches

Baltictours.com coaches are good quality 49-seater 1st class coaches with air conditioning, adjustable seats, toilet, fridge and possible other conveniences. Depending on sales some tours or segment of tours and optional tours will be operated with other good quality, comfortable 1st class minivans with adjustable seats and air conditioning. For comfort and security we always keep at least 3 empty seats in coaches and minivans. Passengers are covered by the 3rd party liability insurance. Our drivers strictly follow EU driving regulations. Baltictours.com do not allow smoking in the vehicles. Travelers can select their preferred seats freely.

Tour escorts

Baltictours.com tour escorts are university graduates. They have been specially trained as guides and as bilingual tour escorts. The tour escorts we work with are experienced and most of them have been working for us for years. Local guides if needed or required will assist the tour escorts.

Portage

Portage of one piece of luggage is included at all 4**** and 5***** star hotels and railway stations.

Welcome info package

On arrival to the hotel the guests receive a personalized welcome info package announcing the time and place for the welcome meeting.

Welcome meeting

During the welcome meeting guests are served a welcome drink. Baltictours.com tour escort will introduce the program and the optional tours. Each guest receives various materials such as a personalized program and information brochures.

Visa support

Visa is required for some nationalities for tours covering Schengen area destinations. If visa support is required we supply documents complementary. We cannot accept any responsibility for guests arriving without valid passport and visa. Our issued visa invitation letters are not visas itself.

Number of participants

We allow max 45 guests on the same tour. The average number of guests is around 30-35. For the Baltic Biking and Baltic Hiking tours we allow max 21 and 31 guests respectively on the same tour.