FAQ: Most common questions

Are all tours guaranteed departure and what about cancellation policy?

All tours with tour code and date indication are guaranteed departure no matter of how many guests registered. We apply individual policy for tailor made or special request group tours. For cancellation made 28-21 days prior to arrival a cancellation fee of 30% basic tour costs is charged, for cancellations made 20-7 days prior to arrival – 60% of the basic tour price, for cancellations made 6-1 days prior to arrival – 70% of the basic tour price, for “no show” – 75% of the basic tour price.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.

How and when do I book optionals?

All mentioned as “optional” are extra paid. We highly recommend to book and pay optionals before tour starts to guarantee availability. There is also a possibility to book optionals during the tour, but there is always a chance that particular option will be fully booked.

What about children travel policy? Any discount?

For babies 0-2 years tours are complimentary. Hotels offer baby cot free of charge in parents’ room. For children 2-12 years old basic package and optionals – half price (50% discount) with extra bed in parents room. For travelers 12+ full price.

What does basic package price include?

Published price is on 1 person sharing twin room basis. Package price includes all mentioned below the program “included”. If you want to have single occupancy room, you have to pay single supplement. You can add optional (extra paid) excursions, meals, transfers to your basic package booking as well.

Can you help me with booking air flight tickets?

Your local air ticketing agent is more powerful to find any type of best flight solution possible. There is a rule that usually air tickets are less expensive if you purchase it at flight start point.
However, our air ticketing agents are fully prepared to assist you anytime needed.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.

How and when do I book optionals?

All mentioned as “optional” are extra paid. We highly recommend to book and pay optionals before tour starts to guarantee availability. There is also a possibility to book optionals during the tour, but there is always a chance that particular option will be fully booked.

How bilingual tour is organised?

We offer tours in English, German, Italian, Spanish and Portuguese. Find your language indication by the tour program. Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts are very experienced and most have been working for us for many years.

What does basic package price include?

Published price is on 1 person sharing twin room basis. Package price includes all mentioned below the program “included”. If you want to have single occupancy room, you have to pay single supplement. You can add optional (extra paid) excursions, meals, transfers to your basic package booking as well.

What is a maximum group size?

The average number of guests is around 30-35. We allow a maximum number of 42 guests on the same tour.

Can you help me with booking air flight tickets?

Your local air ticketing agent is more powerful to find any type of best flight solution possible. There is a rule that usually air tickets are less expensive if you purchase it at flight start point.
However, our air ticketing agents are fully prepared to assist you anytime needed.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.

How bilingual tour is organised?

We offer tours in English, German, Italian, Spanish and Portuguese. Find your language indication by the tour program. Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts are very experienced and most have been working for us for many years.

Special needs

We try to assist our travellers with special needs with care and love and do everything what is in our power. All our hotels are equipped with handicapped rooms. If you have any type of special needs or requirements, do not hesitate to contact us individually.

What is a maximum group size?

The average number of guests is around 30-35. We allow a maximum number of 42 guests on the same tour.

What about children travel policy? Any discount?

For babies 0-2 years tours are complimentary. Hotels offer baby cot free of charge in parents’ room. For children 2-12 years old basic package and optionals – half price (50% discount) with extra bed in parents room. For travelers 12+ full price.

Do you offer room mate finding service if I am a solo traveller?

We do not take responsibility for finding a room mate. We recommend to book and pay single occupancy supplement or find travel mate by your own.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.

How and when do I book optionals?

All mentioned as “optional” are extra paid. We highly recommend to book and pay optionals before tour starts to guarantee availability. There is also a possibility to book optionals during the tour, but there is always a chance that particular option will be fully booked.

How bilingual tour is organised?

We offer tours in English, German, Italian, Spanish and Portuguese. Find your language indication by the tour program. Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts are very experienced and most have been working for us for many years.

Special needs

We try to assist our travellers with special needs with care and love and do everything what is in our power. All our hotels are equipped with handicapped rooms. If you have any type of special needs or requirements, do not hesitate to contact us individually.

What is a maximum group size?

The average number of guests is around 30-35. We allow a maximum number of 42 guests on the same tour.

What about safety and security

We are very much concerned about how safe and secure guests feel during the tours. Our tour guides provide with safety and security instructions during welcome meeting and are always ready to answer your questions.

We highly recommend to take care of your personal belongings and carry your documents or cash in safe travel wallets.

Always be aware of non licensed taxis, try to find out distance and total price before you start your taxi journey.

Any tips for my travel preparation?

You can find all the necessary information in this PDF file. Feel free to download and use it.

→ Attached file

Do you offer room mate finding service if I am a solo traveller?

We do not take responsibility for finding a room mate. We recommend to book and pay single occupancy supplement or find travel mate by your own.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.

How and when do I book optionals?

All mentioned as “optional” are extra paid. We highly recommend to book and pay optionals before tour starts to guarantee availability. There is also a possibility to book optionals during the tour, but there is always a chance that particular option will be fully booked.

How bilingual tour is organised?

We offer tours in English, German, Italian, Spanish and Portuguese. Find your language indication by the tour program. Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts are very experienced and most have been working for us for many years.

What does basic package price include?

Published price is on 1 person sharing twin room basis. Package price includes all mentioned below the program “included”. If you want to have single occupancy room, you have to pay single supplement. You can add optional (extra paid) excursions, meals, transfers to your basic package booking as well.

What is a maximum group size?

The average number of guests is around 30-35. We allow a maximum number of 42 guests on the same tour.

How do I leave my feedback?

After any tour our tour directors provide with one page questionnaire. Your opinion is used among our company staff and helps us to improve our services and follow the standard.
Meanwhile your public opinion (comments, tour rating etc.) helps other travellers to make right decision and creates our tours memory book.

Can you help me with booking air flight tickets?

Your local air ticketing agent is more powerful to find any type of best flight solution possible. There is a rule that usually air tickets are less expensive if you purchase it at flight start point.
However, our air ticketing agents are fully prepared to assist you anytime needed.

Do you provide with visa support service?

Visa is required for almost all nationalities for tours to Russian Federation or including Russian Federation and only for some fewer nationalities for tours covering EU destinations. If visa support document is required we supply that complimentary. We cannot accept any responsibility for guests arriving without valid passport and visa.