Service standards

PLEASE BE INFORMED: If an arrival transfer is booked, the driver will meet guests with a name-board inside the arrival hall of the airport of arrival. In case guests fail to receive it, please note that the daily sightseeing program starts at 09:00. We kindly ask guests to be in the hotel lobby no later than 15 minutes before the start. In case of a late arrival, the tour leader will leave information material at the hotel reception, and we kindly ask guests to ask for it when checking in.

Departure transfers in Krakow, Warsaw, Vilnius, Riga, Tallinn, and Helsinki are performed approximately 4 hours before the flight. This timing has been estimated based on our knowledge and experience working in these destinations, taking into account traffic in each particular city, driving time, and the required time at the airport check-in counters.

Hotels

All our offered hotels are 3***, 4****, 5***** star and located centrally. Baltic Tours reserves the right to change hotels. It happens really rarely and due to important reasons. Alternative hotels are selected by the same standard as the hotels featured in the catalogue, both in terms of standard and location. The final hotel list is advised no later than 1 month prior to the guest’s arrival.

Meals

Breakfasts – buffet style at all selected hotels.

Coaches

Baltic Tours coaches are good quality 49-seater 1st class coaches with air conditioning, adjustable seats, toilet, fridge, and possible other conveniences. Depending on sales, some tours or segments of tours and optional tours will be operated with other good quality, comfortable 1st class minivans with adjustable seats and air conditioning. For comfort and security, we always keep at least 3 empty seats in coaches and minivans. Passengers are covered by 3rd party liability insurance. Our drivers strictly follow EU driving regulations. Baltictours.com does not allow smoking in the vehicles. Travelers can select their preferred seats freely.

Tour guides

Our tour escorts are university graduates. They have been specially trained as guides and as bilingual tour escorts. The tour escorts we work with are experienced, and most of them have been working for us for years. Local guides, if needed or required, will assist the tour escorts.

Portage

Portage of one piece of luggage is included at all 4**** and 5***** star hotels and railway stations.

Welcome info package

On arrival at the hotel, guests receive a personalized welcome info package announcing the time and place for the welcome meeting.

Welcome meeting

During the welcome meeting, guests are served a welcome drink. Our tour escort will introduce the program and the optional tours. Each guest receives various materials such as a personalized program and information brochures.

Visa support

A visa is required for some nationalities for tours covering Schengen area destinations. If visa support is required, we supply complementary documents. We cannot accept any responsibility for guests arriving without a valid passport and visa. Our issued visa invitation letters are not visas themselves.

Number of participants

We allow a maximum of 45 guests on the same tour. The average number of guests is around 30-35.